FAQ
Frequently Asked Question about Minray

General Questions to Minray

What is the size of your company

Our company has more than 10 years of experience in the production of  Led Display, with perfect quality management system, and clean SMT workshop, with 2000 square meters of aging workshop

What is your order production process

We have pre-sales engineers issue production lists according to customer order requirements, and then carry out production, testing, aging and shipment

How do you ensure that your raw materials are required by customers

We will issue a certificate of purchase list to ensure that there is no reduced configuration of the original factory materials

Will you inspect all of them before shipment

Yes, all our products are fully inspected and shipped with QC label before shipment

How can your packing be secured in transit

All our packing is carried by air or wooden cases. If there is any damage, we will bear all the loss and guarantee the safety to the user’s hand

How about your after-sales service

We have professional after-sales engineers 24 hours online to provide technical support with remote operation.

I need to increase the quantity in the future. Could you please tell me how to make it the same as the previous batch

We will file according to each order, including LED parameters, IC, current, brightness, etc. Ensure order consistency

How long is the warranty period of your led display

We have a 2-year warranty and free maintenance

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